Terms & Conditions
1. Reservations:
In case the selected model is not available, our company reserves the right to provide the customer with another similar vehicle belonging to the same category as the chosen model, or even a larger category vehicle, without any additional cost to the customer.
2. Driver Age
- Minimum age: 21 years
- Maximum age: 75 years
- Drivers must have held a full driving license for at least 1 year
- A valid passport must be presented upon collection as additional proof of identity
3.Driving License Requirements
Accepted licenses include those issued in:
- European Community, United Kingdom, Norway, Iceland, Switzerland, Liechtenstein, USA, Canada, Australia
- Also accepted are licenses from countries party to the Vienna Convention on Road Traffic, including:
- Albania, Armenia, Azerbaijan, Bahamas, Bahrain, Belarus, Bosnia and Herzegovina, Brazil, Central African Republic, Chile, Costa Rica, Ivory Coast, Cuba, Democratic Republic of the Congo, Ecuador, Georgia, Ghana, Guyana, Holy See, Indonesia, Iran, Israel, Kazakhstan, Kuwait, Kyrgyzstan, Liberia, Mexico, Moldova, Monaco, Mongolia, Montenegro, Morocco, Niger, Pakistan, Peru, Philippines, Republic of Korea, Russian Federation, San Marino, Senegal, Serbia, Seychelles, South Africa, Tajikistan, Thailand, North Macedonia, Tunisia, Turkmenistan, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Zimbabwe
4.Collection Time
Vehicles are held for up to two hours after the agreed collection time. Please contact us if you will arrive later.
5.Included in Your Booking Cost
- Unlimited kilometer/mileage allowance
- Third-party liability insurance in accordance with local laws
- 24-hour roadside assistance
- All local taxes and premium location fees
6.Deposit Policy
Deposits are fully refundable upon the return of the vehicle in the agreed-upon condition. The deposit also serves as insurance. In case of missing keys, fuel, or damage, the maximum liability is the deposit amount.
7.Refunds
No credit or refund is given for unused rental time.
8.Additional Drivers
- Arranged and paid for locally (not included in the basic rental price)
- Must present passport or ID, along with a valid driving license
- Age restrictions apply
9.Fuel Policy
Fuel is paid by the client. The vehicle must be returned with the same fuel level as at collection. Any difference will be charged locally.
10.Fines and Penalties
You are responsible for all parking fines or other penalties incurred during the rental period. Additional administrative fees may apply.
11.Out-of-Hours Service
Available between 07:00 and 11:30 with an additional charge of €10.00 per service.
12.Late Returns
Returning the vehicle later than the agreed time may result in additional charges.
13.Accidents
In the event of an accident, you must inform the company and file an insurance report. Without an official report, the renter is fully responsible for all damages.
14.Rental Outside Borders
Driving or transporting vehicles outside of Greece is prohibited unless written permission is obtained. Ferry or boat transport is also not allowed without authorization.
15.Animals and Pets
Pets are not allowed in the vehicles.
16. Insurance:
- Liability Discharge Waiver (CDW ) with a deductible amount: CDW is included in the rental cost and sets the maximum amount of the renter’s liability at 300€
- Full Liability Waiver (FDW) By choosing this insurance, the renter reduces the amount of the liability waiver in case of an accident to €0 (zero) by paying a daily amount of €8,00
17.CDW & FDW Exclusions
The following damages are not covered by CDW or FDW and will be charged directly to the customer, regardless of whether the coverage was accepted. These include damage or loss to the radio antenna, ashtrays and internal storage compartments, vehicle locks, vehicle keys, windshield wipers, the vehicle’s interior, the spare key and jack, hubcaps, lighting units, fuel tank cap, upholstery, the roof of the vehicle, as well as any damage caused by roof racks or luggage attached to them. Additionally, excessive dirt inside the vehicle, loss or damage of personal belongings left in the vehicle, damages due to negligence, the use of incorrect or unsuitable fuel, damage to child or baby seats, battery drainage caused by leaving electrical devices on, and the loss of vehicle documents or license plates are also excluded from coverage.
The rental company is under no obligation to replace flat or punctured tires or to repair any damage to audio equipment such as the radio, CD, or MP3 player. Towing costs are not covered by any insurance policy. Melina Car Rental will not reimburse any expenses related to phone usage, taxi fares, or hotel accommodation. Furthermore, Melina Car Rental or the rental company accepts no responsibility for any driver operating the vehicle under the influence of alcohol or drugs, causing intentional damage, driving off-road, driving without due care and attention, or causing damage due to negligence or violation of traffic laws. In such cases, the customer assumes full responsibility. Any unreported damage or accident may be considered negligence and may result in charges to the customer.
18.Cancellation Policy
If you cancel up to 24 hours before the scheduled vehicle pickup, no cancellation fee will be charged. For cancellations made less than 24 hours before the scheduled pickup time, the cancellation fee will equal the amount paid at the time of booking/confirmation.